StompGear Inc. Privacy Policy
StompGear Inc. (“StompGear,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information collected through our websites (gostompgear.com, stompgear.net, stompgear.ca, stompgear.rentals) and associated services (collectively, the “Platform”).
By using the Platform, creating an account, or submitting information, you explicitly consent to our Privacy Policy. If you disagree, you must not use the Platform.
1. Information We Collect
We collect and process personal information you voluntarily provide, as well as information collected automatically during your use of our Platform.
Information Provided by You:
- Account Information: Name, email, phone number, mailing address, date of birth, username/password, profile photo, government-issued ID, or driver’s license (if required for identity verification).
- Payment Information: Credit/debit card details collected and securely processed through Stripe, our certified PCI-DSS-compliant third-party payment provider. StompGear does not directly store or access complete card details.
- Rental and Transaction Information: Details of equipment rented, bookings, rental history, communications between users, rental locations, dates, and relevant transaction details.
- User-Submitted Content: Reviews, ratings, photos, messages, and listing information voluntarily submitted by users.
Automatically Collected Information:
- Device and Browser Information: IP address, device type, operating system, browser type/version, and device identifiers.
- Platform Usage Data: Pages viewed, listings clicked, session durations, search terms, and interactions with platform features.
- Cookies and Similar Technologies: We use cookies and tracking technologies to enhance user experience and track website performance.
2. How We Use Your Information
We process your personal information to:
- Provide, operate, and improve the Platform’s functionality and services.
- Facilitate rental transactions, bookings, payments, deposits, and related communications.
- Verify user identities, conduct security checks, prevent fraud, and protect platform integrity.
- Administer and manage the Basic and Enhanced Protection Plans.
- Send transactional messages, service updates, notices, and customer support responses.
- Analyze usage trends and enhance user experience through personalized content and recommendations.
- Comply with legal obligations and regulatory requirements.
3. How We Share Your Information
Your information may be shared under these circumstances:
- With Other Users: Necessary information shared between Owners and Renters to facilitate rental transactions and fulfill bookings.
- Payment Processor (Stripe): Payment information processed securely by Stripe to facilitate transactions and store payment details for authorized charges related to rentals, deposits, damages, deductibles, and outstanding fees.
- Third-party Service Providers: Providers of technical support, hosting, analytics, marketing services, customer support, and other necessary business functions, bound by strict confidentiality and data security agreements.
- Legal Requirements: When required by law, court order, government request, fraud prevention, or necessary to protect rights, safety, and property of StompGear, users, or the public.
- Business Transactions: In connection with mergers, acquisitions, asset sales, or restructuring involving StompGear.
We do not sell your personal information to third parties.
4. Payment Information Security (PCI-DSS Compliance)
All payments are securely processed through Stripe, our third-party PCI-DSS-compliant payment processor. StompGear does not store or directly access complete credit card details. Stripe securely handles and encrypts all sensitive payment data according to industry-leading security standards.
5. Stored Payment Authorization
By booking rentals through our Platform, you explicitly consent to securely storing your payment method details via Stripe. You authorize StompGear to charge your stored payment method for:
- Unpaid rental charges, late fees, penalties, or other outstanding balances.
- Deductibles or damage charges exceeding your damage deposit.
- Additional financial obligations as outlined in our Terms of Service and Protection Plan Agreement.
- We promptly notify you if your stored payment method is charged, detailing the reason and amount.
6. Information Storage and Security
We maintain commercially reasonable security safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no online platform or method of electronic storage is entirely secure. Users explicitly acknowledge the inherent risks and limitations associated with online information transmission and storage.
7. Data Retention
We retain personal information as long as your account is active or necessary for business purposes, compliance with legal obligations, resolving disputes, or enforcing agreements. Users may request deletion of personal information, subject to legal and regulatory limitations.
8. User Rights and Choices
You have the right to:
- Access your personal information.
- Update, correct, or delete your account details.
- Request restriction or objection to certain information processing.
- Withdraw previously provided consent, subject to contractual or legal limitations.
Requests must be submitted to our contact information listed below. We may request additional verification before processing requests.
9. Protection Plans
We process limited personal information to administer and enforce coverage under our Basic and Optional Enhanced Protection Plans, as detailed explicitly in our Protection Plan Agreement. Such processing includes handling damage claims, deductibles, and disputes.
10. Third-Party Links
Our Platform may include external links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party sites. Users should review third-party privacy policies separately.
11. Updates to This Privacy Policy
We reserve the explicit right to update or amend this Privacy Policy anytime, with changes posted prominently on our Platform with a new effective date. Continued Platform use constitutes acceptance of the updated Privacy Policy.
12. Governing Law and Jurisdiction
This Privacy Policy is governed by Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Users explicitly agree that any privacy-related disputes shall be resolved exclusively in courts within the Province of British Columbia, Canada.
13. Contact Information
For privacy-related inquiries, complaints, or requests regarding personal information, please contact:
StompGear Inc.
PO Box 205, Kimberley, BC, V1A 2Y6
Email: hello@gostompgear.com
Phone: (800) 820-8210