Support Center

Business Owner & Outfitter Questions

Getting started with StompGear is simple. Here’s what you need to know as a business owner or outfitter.

Grow your rental business, reach more customers, and let us handle the payments, deposits, and trust.

How do I set up a business account?

Setting up your business account is straightforward:

• Create your free StompGear account with your business email
• List your gear – upload photos, set prices, and add availability
• Approve rentals – you confirm each booking request
• Get paid – payouts via Stripe, 3 business days after return

Learn more about business account setup

What documents do I need to provide?

All business owners go through StompGear’s secure identity verification (powered by Persona).
In some cases, we may also request additional documents manually, such as:

• Proof of identity (photo ID)
• Business registration details (if applicable)
• Proof of insurance

Stripe may also require your tax identification number (Business Number in Canada, EIN in the
U.S.) for payouts.

How long does verification take?

Most accounts are verified instantly. Some may take 1–2 business days if additional checks are
needed. You’ll get email updates throughout the process.

What decisions can I make?

You’re free to control your pricing and availability.

• Set your pricing, delivery, and pickup rules
• Pause or scale listings anytime
• Add services as rental add-ons (guiding, delivery, setup, etc.)
• Reviews and ratings build your credibility with renters

What information is required for each listing?

Each gear listing must include:

• • Required Fields:

  • Item name and brand
  • Category and subcategory
  • Size and specifications
  • Condition rating
  • Daily rental price
  • At least 3 high-quality photos

• • Optional Fields:

  • Detailed description
  • Usage instructions
  • Included accessories
  • Delivery options
  • Seasonal availability
  • Minimum rental period

What are StompGear's fees for business accounts?

Our transparent fee structure for business accounts:

• • $0

  • Free to List

  • No limits on your
    inventory

• • 15% + GST

  • Platfrom Fee

  • You earn 85% (GST is applied to StompGear’s fee)

• • 3 Days

  • Escrow Period

  • Payouts released 3 business days after gear is returned

View full Payments Information

What protection does StompGear provide?

• • Damage Protection

  • Up to $20,000 per incident
  • Covers theft and damage
  • $0 deductible per claim
  • Quick claim processing

• • Policy

  • Police Report is required
  • Coverage applies during the rental period
  • Covers theft & damage beyond normal wear & tear
  • 24/7 claims support

The StompGear Protection Plan is a discretionary program, not insurance.

Do I need additional business insurance?

We recommend:

• Maintaining your existing business insurance
• Notifying your insurer about rental activities
• Reviewing policy limits annually
• Considering extra protection for high-value items

Review our Terms of Service

Can multiple people log in to one business account?

At this time, only one user login is supported per business account.

When are payouts sent?

Payouts are held in escrow and released 3 business days after the gear is returned. Payments are processed securely through Stripe. Learn more about payments

Who handles deposits?

StompGear securely collects and holds deposits as part of the booking process. Businesses do not need to manage deposits manually.

How are renters held responsible for damage or loss?

Every renter has a $500 security deposit held in their StompGear wallet at the time of booking. Renters are also liable for the full deductible amounts under the Protection Plan →, and StompGear securely stores their credit card details for additional charges if needed.

Do I need my own insurance?

Yes. While StompGear provides discretionary protection up to $20,000, we require that businesses maintain their own commercial insurance as outlined in our Terms of Service →.

Do I need to collect GST?

No. StompGear automatically applies GST to our 15% platform fee. You will receive invoices for tax purposes. Businesses may still need to account for GST on their own rentals — we recommend speaking with your tax advisor.

How does renter verification work?

All renters complete ID verification through Persona before booking. This reduces fraud and ensures only verified users can rent gear.

Do renters leave reviews for businesses?

Yes. After each rental, renters can review your gear and service. Verified reviews help build your credibility and attract more bookings.

Where can I find more FAQs?

For additional information on cancellations, late returns, wear and tear, disputes, and renter policies, see our Owner FAQs →.

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