Wear & Tear Guide
Understanding the difference between normal wear and damage to ensure fair rental experiences for everyone.
Quick Overview
Normal wear and tear is expected with any rental equipment. However, it's important to distinguish between acceptable use and damage that requires compensation.
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Normal Wear
- Expected signs of use that don't affect functionality or safety
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Damage
- Issues that impair function, safety, or significantly reduce value
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Category-Specific Guidelines
Skis & Snowboards
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Normal Wear
- • Minor scratches on base from normal use
- • Light edge wear from tuning
- • Small dings on topsheet
- • Binding adjustment marks
- • Normal wax residue
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Damage
- • Deep gouges exposing core
- • Delamination or separation
- • Cracked edges or sidewalls
- • Broken or damaged bindings
- • Missing or damaged components
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Bikes & Cycling Gear
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Normal Wear
- • Chain and brake pad wear
- • Minor tire wear patterns
- • Light scratches on frame
- • Cable housing scuffs
- • Grip and saddle wear
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Damage
- • Bent or cracked frame
- • Damaged wheels or spokes
- • Broken drivetrain components
- • Punctured or slashed tires
- • Missing parts or accessories
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Outdoor & Camping Gear
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Normal Wear
- • Light fabric scuffs and pilling
- • Zipper wear from normal use
- • Minor sole wear on boots
- • Fading from sun exposure
- • Compression in sleeping bags
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Damage
- • Tears, holes, or rips
- • Broken zippers or buckles
- • Separated soles or seams
- • Stains that won't wash out
- • Lost waterproofing from misuse
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Assessment Process
1. Documentation
Both parties document gear condition before and after rental
2. Review
Our team reviews photos and applies category guidelines
3. Resolution
Fair determination based on evidence and guidelines
Prevention Tips
For Renters
- Inspect gear thoroughly before use
- Follow all usage instructions
- Use gear within skill level
- Report issues immediately
For Owners
- Maintain gear in good condition
- Provide clear usage instructions
- Document pre-rental condition
- Set realistic expectations
Dispute Resolution
If there's disagreement about wear and tear, our resolution process ensures fair outcomes for all parties.
Submit Evidence
Both parties provide photos and detailed descriptions
Expert Review
Our gear specialists assess the situation using these guidelines
Final Decision
Binding resolution based on evidence and policy
Questions About Wear & Tear?
Our support team can help clarify any specific situations or concerns.