Help Center Payments & Deposits on StompGear

Payments & Deposits on StompGear

Safe, secure, and transparent — here’s how payments, deposits, and payouts work.

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Renters pay securely through Stripe, a PCI-compliant processor.

Cards are stored securely and may be charged for deposits, deductibles, late fees, cleaning fees, or other valid charges under StompGear’s Terms.

Prices shown are before tax — sales tax is added at checkout.

Your card is only charged once the owner approves your booking.

• A $500 refundable deposit is held on all rentals.
• This is a hold, not a charge, unless damage, loss, or policy violations occur.
• The deposit is automatically released within 3–5 business days after the owner confirms the gear is returned in good condition.
• ⚠️ Deductibles can exceed the deposit. If costs are higher, StompGear will charge the renter’s stored card for the full deductible or other valid charges under our Terms.
• Normal wear and tear is expected — see our 👉 Wear & Tear Guide.

Owners keep 85% of the booking (StompGear takes 15% commission).

Payouts are made via Stripe, directly to the owner’s connected bank account.

Funds are released within 3 business days after the rental ends and the owner confirms gear condition.

Payment history and upcoming payouts are visible in the owner dashboard.

• If a payment fails, renters are prompted to update their card immediately.
• If a renter’s card cannot be charged for deposits, deductibles, or valid fees, StompGear may pursue recovery per our Terms of Service.
• Disputes between renters and owners should be handled through StompGear messaging first. If unresolved, StompGear will review under the Protection Plan and our Terms.
• Chargebacks or fraud are investigated, and accounts may be suspended.

• Billing & Payments FAQs →
• Protection Plan → →
• Wear & Tear Guide →
• Community Guidelines →
• Contact Support →