Stompgear Owner Protection
Every approved rental includes built-in protection for gear owners.
What’s Included
Owners are always protected up to $20,000 in discretionary support, with no deductible.
Coverage applies to theft and damage during the rental period, subject to our Terms.
⚠️ This is not insurance — it’s a StompGear program designed to protect our community.
How Protection Works for Owners
Owners are always covered:
Your gear is protected to $20,000 on every approved rental.
Renter responsibility:
Renters are responsible for the gear they book. If costs exceed the $500 deposit, StompGear can charge the renter’s stored card for the full deductible and any valid charges under our Terms.
Renter Protection Plans:
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Basic Protection (included): Provides renters up to $500 of support for accidental damage. Beyond that, they remain responsible for full costs.
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Enhanced Protection (optional upgrade): Extends renter coverage up to $20,000, lowers deductibles, and reduces disputes.
For owners, this means your gear is protected either way. The difference is whether the renter pays beyond $500, or whether Enhanced covers them.
How It Works
A renter books your gear through StompGear.
StompGear automatically holds a $500 deposit on their card.
If gear is damaged, lost, or stolen:
- You report the issue within 24 hours of return.
- The renter’s deposit and card may be charged according to our Terms.
- If needed, StompGear provides discretionary coverage up to $20,000.
Claims Process
Step 1
Document the issue (photos, notes, and renter communication).
Step 2:
Report through your StompGear dashboard or contact support.
Step 3:
Our team reviews within 3–5 business days.
Step 4:
If approved, funds are released from the deposit, renter’s card, or StompGear’s discretionary coverage.
Clear communication and documentation speed up resolution.
Backcountry & Remote Use
- Renters are responsible for returning gear, even if it breaks down in the backcountry or remote areas.
- Owners are not required to retrieve gear unless they’ve agreed to delivery or recovery in their listing.
- If breakdowns are caused by lack of maintenance, owners may be responsible for refunds. If caused by renter misuse, renters remain responsible.
👉 Maintenance Standards Guide (coming soon)
Normal Wear & Tear
- Owners must maintain gear in safe working order before rentals
- Renters are expected to return gear in the same condition, allowing for normal wear & tear.
- To avoid disputes, we define what counts as wear & tear in our 👉 Wear & Tear Guide.
Cleaning Responsibilities
- Renters must return gear reasonably clean
- Owners may charge a cleaning fee if equipment is returned excessively dirty (e.g., mud- caked bikes, sand-filled tents, oily engines).
- Standards are defined in our 👉 Cleaning Standards Guide.
High-Value Gear
Owners are automatically protected up to $20,000.
Renters of high-value gear (e.g., snowmobiles, e-bikes, drones) are encouraged to select Enhanced Protection for added coverage and reduced disputes.
This protects both parties and helps avoid owner headaches.
What’s Not Covered
- Gear used outside of agreed terms (e.g., misuse, unauthorized locations).
- Pre-existing damage or poor maintenance.
- Normal depreciation of equipment over time
Why It Matters
Peace of mind:
Your gear is protected beyond the renter’s deposit.
Fairness:
Renters know issues are handled professionally.
Trust:
Disputes are resolved quickly, with StompGear as final arbiter.