Payments Information
Everything you need to know about payments, refunds, and billing.
Accepted Payment Methods
We accept all major credit cards and PayPal for secure payment processing. All transactions are encrypted and processed through our secure payment gateway.
Payment Security: Your payment information is never stored on our servers and is processed using industry-standard encryption.
Security Deposits
Security deposits protect gear owners and ensure responsible use of equipment. The deposit amount varies by item value and is clearly displayed before booking.
When is it charged?
The security deposit is authorized on your payment method when you confirm your booking.
When is it released?
Deposits are released 24-48 hours after the gear is returned in good condition.
Billing Timeline
Booking Confirmation
Payment is processed immediately upon booking confirmation.
Security Deposit Hold
Security deposit is authorized but not charged at booking time.
Gear Return
Security deposit is released after successful gear return and inspection.
Refunds & Cancellations
| Cancellation Time | Refund Amount |
|---|---|
| 48+ hours before pickup | 100% refund |
| 24-48 hours before pickup | 50% refund |
| Less than 24 hours | No refund |
Refunds are processed to the original payment method within 5-7 business days. Processing times may vary depending on your bank or credit card company.
Owner Payouts
Gear owners receive payouts after successful rentals are completed. Payments are processed weekly and sent to your chosen payout method.
Bank Transfer
Direct deposit to your bank account
PayPal
Fast PayPal transfers
Check
Physical check by mail
Fees & Taxes
Service Fees
- Renter service fee: 10% of rental cost
- Owner service fee: 3% of payout amount
- Payment processing fee: 2.9% + $0.30
All fees are clearly displayed before booking confirmation. Taxes may apply based on your location and local regulations.
Payment Issues
Payment Declined
If your payment is declined, check with your bank or try a different payment method.
Dispute a Charge
If you need to dispute a charge, contact our support team with your booking details.
Missing Refund
Refunds typically process within 5-7 business days. Contact us if you haven't received yours.